As a radiologist, one of the most important – and sometimes difficult – things you will do is deliver news to a patient. Some revelations will be good; some will be bad. Others could include taking responsibility for unintentional errors. Your no. 1 primary goal is making sure the patient understands what you’re saying.
Knowing how to handle these discussions is imperative to providing quality patient care and improving patient satisfaction, said Stephen Brown, MD, a Harvard Medical School associate professor of radiology and practicing radiologist at Boston Children’s Hospital, at RSNA 2015.
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